Transcription
Riches is solely owned and operated by Bellah Business Support
Services. You should carefully read the Terms of Use and
this payment schedule before signing up as a member.
Subscriber Agreement
1.
Access and Passwords As part of the subscription process for
this Site, you have selected or been assigned a particular username
and password in accordance with Transcription Riches’ username and
password guidelines. You assume all resulting liability from
use of the Site and any services available on it by you or
others using your username or password. If you lose your username or
password, please contact use the Lost Password option at the
Login Box to the Members Area You may also mail us at
helpdesk@transcriptionriches.com for your Login Name. We do
not hold your password.
2. Membership Fee Payments As
a member of Transcription Riches you will be assessed the amount of
your membership level every 30 days through the payment
vehicle you have provided. Your Membership Fee is for
membership and other products provided as a part of the membership only
and is not for Work Product.Work
Product is defined as any other services we provide such as, but is not limited to,
transcription services, editing, consultation, formatting, marketing,
etc. The terms of service and payments for Work
Product will be quoted at the time of entering into those agreements.
3.
Privacy Transcription Riches is committed to protecting the
privacy of our members. We will not sell, trade, or give
your personal information to other companies or organizations.
4.
User Conduct The Site may contain blogs, forums, and/or other
message or communication facilities designed to enable you to
communicate with others. You agree to use the Communication Services
only to submit or post messages and material that are proper
and related to the particular topic of discussion.
5.
Copyright and Restrictions This website contains proprietary
material of Transcription Riches (or material that other suppliers
have licensed to Transcription Riches for their use) which is protected
by copyright and other laws respecting proprietary rights.
Transcription Riches retains all rights in the material and
media, including (without limitation) all copyright and other
proprietary rights worldwide in all media. You may not use
Transcription Riches except as expressly permitted under this
Agreement and under U.S. copyright laws. Any routine and/or systematic redistribution
of any portion of the products licensed herein is expressly prohibited.
6.
Disclaimer of Warranties All content, software, and other
services provided at or found within this site by Transcription Riches
and its affiliates are provided "as is" and "with all faults," without
warranties of any kind, and Transcription Riches and its
affiliates hereby disclaim all warranties, express, implied, or statutory,
including without limitation any implied warranties of merchantability,
fitness for a particular purpose, title and noninfringement.
Specifically, but without limiting the generality of the
foregoing, Transcription Riches does not make any warranties regarding
the following: (a) availability of the site at any particular
time; (b) accuracy of the content or how current any content
is that is found on the site; (c) transmissions to, from or within the
site; (d) functionality; (e) lack of viruses; (f) compliance
of the software, services and content provided under this agreement
with united states, federal or state laws; or (g) that the software,
content or services contained in the site will meet any
particular criteria of performance or quality.
7.
Limitation of Damages In no event will Transcription Riches or
any of its affiliates be liable for any consequential, indirect,
incidental, or special damages whatsoever, including without limitation
damages for loss of profits, business interruption, loss of or
unauthorized access to information, and the like, even in the
event of fault, tort, breach of contract, or breach of warranty, and
even if Transcription Riches has been advised of the
possibility of such damages.
8. Print a Copy for
Your Records You agree to print or make an electronic copy of
this Agreement (and any amendment from time to time) and
retain it in your records. You also agree to make a copy of any other
information that we deliver to you in writing.
9.
Termination Transcription Riches may terminate your
subscription and/or access, or suspend access to all or part
of the Site, without notice, for any conduct that Transcription Riches,
in its sole discretion, believes is in violation of this
Agreement, any applicable law, or any act which is harmful to the interests
of another user, service provider, or Transcription Riches.
Transcription Riches may also elect not to renew your
subscription and access by providing a notice of nonrenewal prior to the
end of your current subscription term. Applicable sections of this
agreement will survive any termination or expiration of this
Agreement.
10. Applicable Law and Disputes This
Agreement is governed by the laws of the State of California, without
regard to principles of conflict of laws. To the
extent you have in any manner violated or threatened to violate
Transcription Riches and/or its affiliates' intellectual
property rights, Transcription Riches and/or its affiliates may seek
injunctive or other appropriate relief in any state or federal court in
the State of California, and you consent to exclusive
jurisdiction and venue in such courts. Any other disputes will
be resolved as follows: If a dispute arises under this
agreement, we agree to first try to resolve it with the help of a mutually
agreed-upon mediator in the following location: Los Angeles. Any costs
and fees other than attorney fees associated with the
mediation will be shared equally by each of us. If it proves
impossible to arrive at a mutually satisfactory solution through
mediation, we agree to submit the dispute to binding
arbitration at the following location: Los Angeles, California under
the rules of the American Arbitration Association. Judgment upon the
award rendered by the arbitration may be entered in any court
with jurisdiction to do so.
11. Assignment. You
agree not to assign your rights under this Agreement without the
consent of an authorized representative of Transcription
Riches. This Agreement will inure to the benefit of and bind the parties'
respective successors and permitted assigns.
12.
Amendments Transcription Riches may change the provisions of
this Agreement. When Transcription Riches changes the terms of
this Agreement, Transcription Riches will notify you by email or online postings
on this Site. The changes will also appear in this document, which you
can access any time. You already agreed to be bound by the
changes when you first subscribed to the site. If you do not
agree to be bound by the changes, you should not use the Site again and
you should cancel your subscription to the Site. Even if you
have not clicked on the "I Agree" button or checked the I
agree box when subscribing, if you use the Site after you have been
notified of a change to this Agreement, you are agreeing now
to be bound by that change.
13. Entire Agreement;
Severability; No Waiver This Agreement (including all
documents incorporated by reference) is the entire agreement between
the parties for its subject matter and supersedes all prior and
contemporaneous communications between the parties. No term of
this Agreement may be waived by Transcription Riches except in
a signed, non-electronic writing signed by an authorized representative
of Transcription Riches.
14. General If any
provision of this Agreement is found by a court of competent
jurisdiction to be invalid, the parties agree that its
remaining provisions will remain in full force and effect, provided
that the allocation of risks described herein is given effect
to the fullest extent possible. Our failure to act with
respect to a breach by you or others does not waive our right to act
with respect to subsequent or similar breaches. You agree that
no joint venture, partnership, employment or agency
relationship exists between you and Transcription Riches or its
affiliates as a result of this Agreement or your use of the
Site.
PAYMENT SCHEDULE
PAYMENTS
The
following will be the procedures to be followed concerning payments of
product and membership.
Payment For Transcription And
Other Services (Work Product) Payments For
Transcription: Since we know the length of your audio, we will invoice
you when we receive the audio. Unless other arrangements are
made, we will deliver the transcripts when we receive payment.
We accept payments through PayPal or checks, or other terms upon mutual agreement.
Individual payment arrangements may be made so that Work Product will be forwarded
as soon as finished.
Turnaround times for
Transcriptions Every attempt will be made to
return all product within 3-5 business days. Every effort
possible will be made to meet this standard, including engaging the services
of other transcriptionists, if needed, to meet a deadline. If, due to
staffing or work load, we are unable to meet this standard, we
will inform you and every effort will be made to accommodate
your needs. Members have priority
status for turnaround time.
Large Transcription Orders In general the turnaround times quoted are good for
transcription orders of up to 3 hours of audio. If you have
an extremely large order, then add one additional day for each
additional 2 hours of audio. If you require a quicker
turnaround, arrangements can be made to use more than one
transcriptionist on your project. Example: You have
10 hours, classified as Level 1 audio. You should receive the first 4
hours within 3 business days with the final transcript
arriving by the 6th day. Upon submission, you can prioritize
which audios to do first, so that we can start with those. This is in
keeping with our policy of having one transcriptionist per
client. If you require a faster turnaround, we would be happy
to accommodate by using more than one transcriptionist on your project. Advance
payments may be required for large transcription orders. A
large order is defined as more than 5 hours delivered at a time. Unless other
arrangements are made by mutual agreement, we require a 50% deposit of
the estimated number of
hours when we accept the product. A full
invoice will be submitted at the time of receiving the work, and the
completed work delivered to you when we receive full payment. For
our members, the same transcriptionist will always be used for your
work so that you will have consistency. If, due to illness,
vacation, previous work assignment, or other unforeseen conflicts,
this is not possible, another qualified transcriptionist will be used.
Our aim is to establish a relationship with you so that it
will be as if you have your own private transcriptionist. Turnaround
times are counted from after the day we receive them. If a turnaround
time has a 3- day turnaround and we receive your product on
Monday, you should not expect your transcripts until late
Thursday or Friday. Please note, all
non-rush turnaround times are estimates and not guarantees. We deliver the vast
majority of our work within the stated time frames, but sometimes it
may be slightly longer or
slightly shorter due to pre-existing workloads.
Levels of recordings: (Pricing as
of 1/01/2011)
Transcription
Riches reserves the right to determine the level of recording.
Level 1 A
well-recorded audio. One or more persons
talking, and only one person talking at a time; in the case of an
interview, an interviewer and another subject or subjects. This
can be an MP3 of a webinar, teleseminar, presentation or dictation. Audio must be recorded
digitally. We can take MP3, WAV, or almost any
other format of recording; we can download it from your site;
you can send it to us through our FTP site; you can have it delivered
to us on a CD or DVD. While the majority of recordings are
well recorded, difficult to hear, background noise, mumbling,
or other instances of hard-to-hear or understand dialogue, will throw
the audio into one of the higher levels of recordings. Rate T.R.-Members
$92.00 per audible hour - $1.53 per minute Non-Members
$115.00 per audible hour - $1.92 per minute
Level 2 An audio that is not well
recorded. Any source that is not recorded
digitally, seminars with Q&A where a microphone is not given to
the person asking the question, or slight background noise which does
not interfere too much with the clarity of the speaker. Rate T.R.-Members
$110.40 per audible hour - $1.84 per minute Non-Members
$138.00 per audible hour - $2.30 per minute
Level 3 Audio that is hard to hear. Speakers
with heavy accents; audios with background noise such as wind,
restaurant noise; groups where more than one person speaks at
a time; hard-to-understand speakers, such as speakers who are
away from the microphone at a seminar or individuals who mumble;
requests for time coding, video recordings; requests for all
participants to be identified by name for groups. Rate T.R.-Members
$132.00 per audible hour - $2.20 per minute Non-Members
$165.00 per audible hour - $2.75 per minute
Level 4 Panel discussions or
focus groups. Rate T.R.-Members
$158.40 per audible hour - $2.64 per minute Non-Members
$198.00 per audible hour - $3.30 per minute
Some of the above may be
considered bad recordings, impossible for us to transcribe with our accustomed quality, and
may be rejected as a bad audio.
Transcription Riches reserves the
right to reject any audio determined too difficult to transcribe.
Note:
While typing, if there is a hard-to-understand word, we listen to it
more than once at various speeds to try to ascertain what is
said. Our quality control process requires that all audios are
listened to twice. When we are unable to ascertain what a word is, we
will time stamp it so it can easily be found in the audio, and
mark the area as (**inaudible**)
We reserve the right to
impose higher level fees after we receive the audio and assess it. Higher fees will never
be imposed without first consulting with the client.
Minimum Charge If you submit an audio
which is less than 23 minutes, a minimum charge will be imposed.
For our members, our minimum
charge is $28.00. If you submit an audio which is shorter
than a $28.00 charge based upon the hourly charge, we will
charge you a minimum of $28.00. If you submit more than one
short audio at the same time, there will be no minimum charge, if the combined
audios are 20 minutes or more, or if the combined project is on the
same audio. For
non-members, our minimum charge is $35.00. If you submit
an audio which is shorter than a $35.00 charge based upon the
hourly charge, we will charge you a minimum of $35.00 for that audio.
Bad Audio/Tape Charge If
you submit a product which we deem as a bad recording and impossible to
transcribe, if a member, we will return the product to you at no additional charge. If you are a non-member,
we will impose a $10.00 bad audio fee and return the product to you.
Audio Cassette Pricing For audio cassette, each
side of the cassette is considered a separate tape for transcription
purposes. Since we convert each
audio cassette to digital, an additional charge of $10.00 per side will be assessed for
each side. This
fee is for both members and non-members. The
charge will be based on the hourly rate as determined by the digital
time, i.e., if you submit a 30-minute tape, and the digital is
only 25 minutes, we would only charge for the 25 minutes, or our
minimum charge if it falls within that range, plus the time to convert
it.
Rush Transcription Order Fee It is standard for
members of Transcription Riches to be given priority status for return
of their product. Sometimes you will have a
need to have a “rush” order. A “rush” order is defined as an
order with a 24-hour turnaround time. As a member of Transcription
Riches, your
membership will include one “rush” order per month at no
additional
cost. If for staffing reasons or pre-existing
orders we are unable to fulfill a “rush” order, we will put
the highest priority on it that we can. More than one rush order
will result in a rush order fee of 40% being imposed. For non-members, a rush order fee
of 80%will
be imposed for all rush orders defined as an order with a 24-hour
turnaround time. Our rush order cutoff
time is 4:00 PM Los Angeles time.
Bellah Business Support Services
on behalf of Transcription Riches and Great Transcriptions
