TRANSCRIPTION RICHES MEMBERSHIP SITE

PAYMENT SCHEDULE - MEMBERSHIP AGREEMENT

Transcription Riches is solely owned and operated by Bellah Business Support Services. You
should carefully read the Terms of Use and this payment schedule before signing up as a
member.

PAYMENTS

The following will be the procedures to be followed concerning payments of product and
membership.


Membership Fees

As a member of Transcription Riches you will be assessed the amount of your membership
level every 30 days through the payment vehicle you have provided. Your Membership Fee is
for membership and other products provided as a part of the membership only and is not for
Work Product. Work Product is defined as any other services we provide such as, but is not
limited to, transcription services, editing, consultation, formatting, marketing, etc. The terms of
service and payments for Work Product will be quoted at the time of entering into those
agreements.


Payment For Transcription And Other Services

Payments For Transcription:

Since we know the length of your audio, we will invoice you when we receive the audio.
Unless other arrangements are made, we will deliver the transcripts when
we receive payment. We accept payments through PayPal or checks, or other terms upon mutual
agreement. Individual payment arrangements may be made so that Work Product will be
forwarded as soon as finished.

Turnaround times for Transcriptions:

Every attempt will be made to return all product within 3-5 business days.
Usually our turnaround time is even shorter than that. Every effort possible
will be made to meet this standard, including engaging the services of other transcriptionists, if
needed, to meet a deadline. If, due to staffing or work load, we are unable to meet this standard,
we will inform you and every effort will be made to accommodate your needs.

Members have priority status for turnaround time.

Large Transcription Orders:

In general the turnaround times quoted are good for transcription orders of up to 3 hours of audio.
If you have an extremely large order, then add one additional day for each additional 2 hours of audio.
If you require a quicker turnaround, arrangements can be made to use more than one transcriptionist
on your project.

Example: You have 10 hours, classified as Level 1 audio. You should receive the first 4 hours
within 3 business days with the final transcript arriving by the 6th day. Upon submission, you
can prioritize which audios to do first, so that we can start with those. This is in keeping with
our policy of having one transcriptionist per client. If you require a faster turnaround, we would
be happy to accommodate by using more than one transcriptionist on your project.

Advance payments may be required for large transcription orders.
A large order is defined as more than 5 hours delivered at a time.
Unless other arrangements are made by mutual agreement, we require a 50% deposit of the
estimated number of hours when we accept theproduct.
A full invoice will be submitted at the time of receiving the work, and the completed work will delivered
to you when we receive full payment.

For our members, the same transcriptionist will always be used for your work so that you will
have consistency. If, due to illness, vacation, previous work assignment, or other unforeseen
conflicts, this is not possible, a qualified transcriptionist will be used with the same standards as
you are accustomed to. Our aim is to establish a relationship with you so that it will be as if you
have your own private transcriptionist.

Turnaround times are counted from after the day we receive them. If a turnaround time has a 3-
day turnaround and we receive your product on Monday, you should not expect your transcripts
until late Thursday or Friday.

Please note, all non-rush turnaround times are estimates and not guarantees. We deliver the vast
majority of our work within the stated time frames, but sometimes it may be slightly longer or
slightly shorter due to pre-existing workloads.


Levels of recordings: (Pricing as of 3/01/2010)

Transcription Riches reserves the right to determine the level of recording.

Level 1: A well-recorded audio. One or more persons talking, and only one person talking at a
time; in the case of an interview, an interviewer and another subject or subjects. This can be an
MP3 of a webinar, teleseminar, presentation or dictation. Audio must be recorded digitally. We
can take MP3, WAV, or almost any other format of recording; we can download it from your
site; you can send it to us through our FTP site; you can have it delivered to us on a CD or DVD.
While the majority of recordings are well recorded, difficult to hear, background noise,
mumbling, or other instances of hard-to-hear or understand dialogue, will throw the audio into
one of the higher levels of recordings.

Rate: Member - $92.00 per audible hour         Non-member: $115.00 per audible hour
                           $1.53 per minute                    $1.92 per minute


Level 2: An audio that is not well recorded, any source that is not recorded digitally, seminars
with Q&A where a microphone is not given to the person asking the question, or slight
background noise which does not interfere too much with the clarity of the speaker.

Rate: Member - $110.40 per audible hour        Non-member: $138.00 per audible hour
                           $1.84 per minute                    $2.30 per minute


Level 3: Speakers with heavy accents; audios with background noise such as wind, restaurant
noise; groups where more than one person speaks at a time; hard-to-understand speakers, such as
speakers who are away from the microphone at a seminar or individuals who mumble; requests
for time coding, video recordings; requests for all participants to be identified by name for
groups.

Rate: Member - $132.00 per audible hour        Non-Member: $165.00 per audible hour
                           $2.20 per minute                    $2.75 per minute

Level 4: Panel discussions or focus groups.

Rate: Member - $158.40 per audible hour         Non-member: $198.00 per audible hour
                           $2.64 per minute                      $3.30 per minute

Some of the above may be considered bad recordings, impossible for us to transcribe with our
accustomed quality, and may be rejected as a bad audio. Transcription Riches reserves the right
to reject any audio determined too difficult to transcribe.

Note: While typing, if there is a hard-to-understand word, we listen to it more than once at
various speeds to try to ascertain what is said. Our quality control process requires that all
audios are listened to twice. When we are unable to ascertain what a word is, we will time stamp
it so it can easily be found in the audio, and mark the area as (**inaudible**).

We reserve the right to impose higher level fees after we receive the audio and assess it.

Higher fees will never be imposed without first consulting with the client.


Minimum Charge:

If you submit an audio which is less than 23 minutes, a minimum charge will be imposed.

For our members, our minimum charge is $28.00. If you submit an audio which is shorter than
a $28.00 charge based upon the hourly charge, we will charge you a minimum of $28.00. If you
submit more than one short audio at the same time, there will be no minimum charge, if the
combined audios are 20 minutes or more, or if the combined project is on the same audio.

For non-members, our minimum charge is $35.00. If you submit an audio which is shorter than
a $35.00 charge based upon the hourly charge, we will charge you a minimum of $35.00 for that
audio.


Bad Audio/Tape Charge:

If you submit a product which we deem as a bad recording and impossible to transcribe,
if a member, we will return the product to you at no additional charge.


If you are a non-member, we will impose a $10.00 bad audio fee and return the product to you.


Audio Cassette Pricing:

For audio cassette, each side of the cassette is considered a separate tape
for transcription purposes. Since we convert each audio cassette to digital, an additional charge
of $10.00 per side will be assessed for each side.
This fee is for both members and non members.

The charge will be based on the hourly rate as determined by the digital time, i.e., if you submit a
30-minute tape, and the digital is only 25 minutes, we would only charge for the 25 minutes, or
our minimum charge if it falls within that range, plus the time to convert it.


Rush Transcription Order Fee:

It is standard for members of Transcription Riches to be given priority status for return of their product.

Sometimes you will have a need to have a “rush” order. A “rush” order is defined as an order with
a 24-hour turnaround time.
As a member of Transcription Riches, your membership will include one “rush” order per month
at no additional cost.
If for staffing reasons or pre-existing orders we are unable to fulfill a “rush” order, we will
put the highest priority on it that we can.
More than one rush order per month will result in a rush order fee of 40% being imposed.

For non-members, a rush order fee of 80% will be imposed for all rush orders defined as an
order with a 24-hour turnaround time.

Our rush order cutoff time is 4:00 PM Los Angeles time.

Bellah Business Support Services on behalf of Transcription Riches and Great Transcriptions